Customer Stories Header

Star Support

Critical Supportmatters

Telephone: +49 7474 478-80

Hours 08:00-17:00

PDSVision Star Support

Ever felt that you need more assistance than a regular support desk can offer? Do you find it hard to get your internal IT to perform the system administration tasks required for a PLM system? PDSVision has the solution.

PLM, CAD, CMS and similar solutions are systems not handled by many IT departments from a support and maintenance perspective, yet these applications remain business critical and has an impact on a lot of users if they stop working. The solution itself is not complex but requires special skills in maintenance, system support and the bespoke application.

For companies that are interested in a more advanced support than what is normally offered with the software maintenance we offer Star Support.

Star Support features include:

  • Regular health checks of the system.
  • Cleaning of caches and unnecessary files.
  • Performance monitoring.
  • System monitoring.
  • Added support responsibility for methodology and training help.
  • Ability to use support for system upgrades.

The package is fully customizable and has different levels depending on your need and can even include that we take over complete support responsibility. Below are some variables that determine the needed level of support:

  • Time bank
    • -A bank with consultant time to be used when needed
  • Health checks
    • -Recurring maintenance service of the PLM system and the database
  • System monitoring
    • -Live monitoring of systems with automated signals to determine need of fixes

Business value

  • Significantly reduced risk of system downtime and production stop.
  • Ensurance that the system health is optimized.
  • Regular maintenance of the system.

Systems are managed by application experts.

Copyright © PDSVision GmbH

+49 7474 478-60