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Service Lifecycle Management (SLM)

For complex products, manufacturing, construction machinery and transport vehicles it is crucial to be able to deliver top quality service, as well as considering the potential profitability of spare part sales.

This puts high demand on maintenance in terms of diagnosis as well as correct, complete and easily accessible product information, all of which can be expensive and difficult to produce in an effective manner with high quality. It also stresses the need for a process.

Service Lifecycle Management (SLM) is defined as a set of processes and tools to support service and aftermarket. This covers:

  • Spare part information structuring.
  • Spare part management.
  • Spare part sales.
  • Technical Documentation creation and delivery.
  • Field service management.
  • Warranty management.
  • Support management.

The process of SLM is all about integrating your aftermarket information to the product data, and in the front end to your ordering, pricing and logistical system. If done correctly there are lots of money to be both saved and earned in this area. It also enables companies to move from a traditional business model to one focused on “pay per use”.

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